What if I don’t have my order number and want to track my order? To use our Order Tracking Tool , you will need your order number, phone number, or email address. If you are unable to find your order using our tool, please contactCustomer Service . Related articles What if I receive my order back, and I’m not happy with it? What is the status of my order? What are the benefits of having my memories digitized to USB? Will my original media be returned? How do I view my home videos and photos in MemoryCloud?