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As of January 28, 2023, Costco's Home Video & Photo Transfer Service is no longer be available.

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Order Processing

Order Processing & Tracking

  • What do I get with my Home Video and Photo Transfer order?
  • Will my footage be edited or enhanced?
  • What is the status of my order?
  • How do I track the package that I shipped to you?
  • How will I know when my order has completed processing?
  • What if I don’t have my order number and want to track my order?
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More About Your MemoryUSB

  • What are the benefits of having my memories digitized to USB?
  • How do I unlock my MemoryUSB on a Mac computer?
  • Is there a size or footage limit when transferring an order to a USB?
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