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As of January 28, 2023, Costco's Home Video & Photo Transfer Service is no longer be available.

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  2. Questions About the Transition
  3. Questions About the Transition

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Questions About the Transition

  • How do I continue to use the Home Video and Photo transfer service after January 27th?
  • Who is YesVideo/Capture?
  • If I placed my order before January 28th, how long do I have to send my order in?
  • What will happen to my current video and photo transfer orders?
  • Who do I contact if I have questions about my order?
  • How can I order additional USB/DVD copies of my memories?
  • Will I be able to download and order copies of my order in MemoryCloud past January 27th?
  • Will any of my memories be transferred to Shutterfly, similar to the photos in my Costco Photo account?
© Costco and Capture. All Rights Reserved. CAPTURE is a trademark of YesVideo, Inc.
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